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MTBS3D RT @GetImmersed: Dr. Ofer Shai is the Director of Omnia AI at @DeloitteCanada. He talked about the misconceptions about #ArtificialIntellig
MTBS3D RT @GetImmersed: The use of #futurecomputing in #healthcare was one of the prominent tracks at #Immersed2018, and we got to see some really…
MTBS3D RT @GetImmersed: Ricardo Wagner, Director of Product Marketing for #Office365 at @microsoftcanada, talked about their efforts to make moder…
MTBS3D RT @GetImmersed: Pascal Langlois, Founder of Collective Intent, talks about the potential of using motion capture technologies to re-enable…
MTBS3D RT @GetImmersed: David Parker, Founder of @teamwishplay, talked at #Immersed2018 about how they are using #immersivetechnologies like #Virt
MTBS3D RT @GetImmersed: Richard Huddy, Head of the Game Ecosystem at the Samsung Research Institute (UK), was the second keynote at #Immersed2018.…
MTBS3D RT @GetImmersed: .@JoanneAska, Co-Founder of @TribeOfPan, talks about @TheChoice_VR their innovative #VR project that addresses the topic o…
MTBS3D .@ArozziChairs makes high-end #gaming chairs and tables. Scott Nishi, Sales Manager for Arozzi, spoke to us at… https://t.co/4U4LyU1SJn
MTBS3D .@pimaxofficial interview from #CES2019 includes news about their latest #5K and #8K #HMDs, eye tracking and new co… https://t.co/mmgw69jRTa
MTBS3D .@HP unleashes the #VR dinosaurs at #CES2019. 🦕 🦖 https://t.co/Ufed2K99F5 https://t.co/Rd5irCXzMZ
MTBS3D Today’s interview is with Jan Ludvig from @SenseArena. Jan was a professional #NHL #hockey player. He talked about… https://t.co/3fT7zWGmyI
MTBS3D Chia Chin Lee of, CEO of @BigBoxVR talks Population One at #CES2019. #VR #eSports https://t.co/xfIWYboVkQ https://t.co/3pW2AEPaxG
MTBS3D At #CES2019 we met with Rikard Steiber, President of #HTCViveport, and he talked about their new @htcvive Pro Eye,… https://t.co/WjugF0l5gJ
MTBS3D We met with Ryan McCall, Director of Strategy and Business Development for @UL_Benchmarks at #CES2019. He talked ab… https://t.co/lo8HZkYs5p
MTBS3D .@OmronAutomation talked about their ping pong playing robot at #CES2019. 🏓🤖 #Robotics #technologyhttps://t.co/SvdLiCYlbZ
MTBS3D MSI showcased their latest 17" GS75 Stealth laptop computer and talked about the availability of #VR readiness in t… https://t.co/3UrISM7nWK

Microsoft Store Wins it For VR, a Boon For Oculus

http://www.mtbs3d.com/gallery/albums/userpics/10002/BestBuy_VR_Return.jpgLast weekend, we released MTBS' Ultimate VR Shopping Guide.  We wanted something that would appeal to traditional consumers that didn't necessarily know the first thing about computers or virtual reality.

Part of this guide focused on the shopping experience.  MTBS secret shopped to see how VR was being showcased and how customers are reacting.  We learned that in the case of Best Buy Canada, EB Games Canada, and Amazon, their available VR demonstrations are very limited.  More importantly, they have a no return policy for open box VR equipment.  Amazon is a potential exception because they negotiate on a case by case basis.

This means that customers could shell out several hundred dollars for a new HMD, take it home, learn it's not for them for whatever reason, and be unable to bring it back for a refund.  It's not about whether or not people will return their VR devices, it's about having a basic trust so consumers can buy with confidence.  Without that confidence, it's a big ask for potential customers to jump into VR so early in the game.

Microsoft Store Logo
In the shopping guide, we highlighted the Microsoft Store because they have a 30 day satisfaction guarantee for the HTC Vive and they also have HTC Vive demonstrations running in all their stores.  However, something new we learned today is that in addition to selling the HTC Vive, Microsoft Stores also sell the Oculus Rift and offer the same return policy so customers can buy with confidence.

The only catch is that the Oculus Rift has to be purchased online because it's not available in stores directly.  We are very pleased about this because this means that in addition to HTC, Oculus is able to build the same level of consumer trust at the retail level.  As announced earlier today, an Oculus HMD purchase benefits from a $100 Oculus Store credit in Canada and the USA, and Microsoft is one of the participating retailers.

We think it would be better if all the retailers had similar customer satisfaction policies as we think it would positively impact their sales potential.

On that note, Happy Thanksgiving everyone!