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MTBS3D RT @GetImmersed: Dr. Ofer Shai is the Director of Omnia AI at @DeloitteCanada. He talked about the misconceptions about #ArtificialIntellig
MTBS3D RT @GetImmersed: The use of #futurecomputing in #healthcare was one of the prominent tracks at #Immersed2018, and we got to see some really…
MTBS3D RT @GetImmersed: Ricardo Wagner, Director of Product Marketing for #Office365 at @microsoftcanada, talked about their efforts to make moder…
MTBS3D RT @GetImmersed: Pascal Langlois, Founder of Collective Intent, talks about the potential of using motion capture technologies to re-enable…
MTBS3D RT @GetImmersed: David Parker, Founder of @teamwishplay, talked at #Immersed2018 about how they are using #immersivetechnologies like #Virt
MTBS3D RT @GetImmersed: Richard Huddy, Head of the Game Ecosystem at the Samsung Research Institute (UK), was the second keynote at #Immersed2018.…
MTBS3D RT @GetImmersed: .@JoanneAska, Co-Founder of @TribeOfPan, talks about @TheChoice_VR their innovative #VR project that addresses the topic o…
MTBS3D .@ArozziChairs makes high-end #gaming chairs and tables. Scott Nishi, Sales Manager for Arozzi, spoke to us at… https://t.co/4U4LyU1SJn
MTBS3D .@pimaxofficial interview from #CES2019 includes news about their latest #5K and #8K #HMDs, eye tracking and new co… https://t.co/mmgw69jRTa
MTBS3D .@HP unleashes the #VR dinosaurs at #CES2019. 🦕 🦖 https://t.co/Ufed2K99F5 https://t.co/Rd5irCXzMZ
MTBS3D Today’s interview is with Jan Ludvig from @SenseArena. Jan was a professional #NHL #hockey player. He talked about… https://t.co/3fT7zWGmyI
MTBS3D Chia Chin Lee of, CEO of @BigBoxVR talks Population One at #CES2019. #VR #eSports https://t.co/xfIWYboVkQ https://t.co/3pW2AEPaxG
MTBS3D At #CES2019 we met with Rikard Steiber, President of #HTCViveport, and he talked about their new @htcvive Pro Eye,… https://t.co/WjugF0l5gJ
MTBS3D We met with Ryan McCall, Director of Strategy and Business Development for @UL_Benchmarks at #CES2019. He talked ab… https://t.co/lo8HZkYs5p
MTBS3D .@OmronAutomation talked about their ping pong playing robot at #CES2019. 🏓🤖 #Robotics #technologyhttps://t.co/SvdLiCYlbZ
MTBS3D MSI showcased their latest 17" GS75 Stealth laptop computer and talked about the availability of #VR readiness in t… https://t.co/3UrISM7nWK

The Knob Has Been Turned, Will You Open the Door?

Never underestimate the importance of customer service. They are a company’s eyes and ears, and they are the most important interaction a company will ever have with their revenue generating customers. Let’s face it, you can love a product to death, but if the customer service interaction was less than what was hoped, it is a serious barrier for buying a product.

I would like to take a moment to commend Valve Software’s customer service department.

Denaris sent an email to Valve’s customer service asking if their Source engine is stereoscopic 3D compatible. Source is the engine used in Counter Strike Source and Half Life 2.

This is how they responded:

"The Source engine does not officially support Stereoscopic 3D. However, it appears that many users have been able to get it working. As you have already mentioned, it looks like Meant to Be Seen is going to be the best resource for that."

This answer isn’t the discovery of big bang theory or anything, but it tells us a few things:

1. This isn’t a canned response. He took the time to learn what S-3D is, and he put some research into his answer.
2. He acknowledged MTBS. I was really flattered by his response, and I think it demonstrates that we are continually earning credibility in the industry.
3. This is the most important thing of all: MTBS members are valued customers. If we are tactful, honest, and sincere, video game developers will treat us as customers and answer our questions.

Now that we know that customer service is there to serve customers, we should politely ask if or which of their games are MTBS certified. I know what you’re thinking: "Neil! Don’t you already have the answer?!?"

You are partially correct. We have already invested thousands of dollars to test video games and have not benefited from PR free-bees like other review sites. We took this measure because we really believe in what we are doing, and it was the only way to build a video game library quickly without having to wait on MTBS acknowledgment.

If we reveal our results, the first game developers to come forward lose the benefit of having an advantage over their competitors, and MTBS becomes just another website with software reviews.

On the other hand, if a game developer asks for their results, which is completely free, certification is a two way street. They will be an active partner in releasing games that are compatible with your S-3D solution, and they will benefit from complimentary promotion to the highest value gamers in the industry. I want that two way street, and I think you do too.

So, in a tactful manner, please follow Denaris’ lead, ask the questions that need answering, and we will reach our ultimate goal of 100% S-3D compatible video games.

Post your comments HERE!