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MTBS3D RT @GetImmersed: We’re moving to Silicon Valley! @IfcSummit November 5 & 6, 2019 at the Computer History Museum in Mountain View, CA. Call…
MTBS3D Julien Le Corre, Lead Developer at @InnerspaceVR , talked about their latest #VR escape room title The Corsair's Cu… https://t.co/uuOT6SG0NA
MTBS3D As fun as Arizona Sunshine is in traditional #VR, @Vertigo_Games took it up a notch by transforming it into a locat… https://t.co/YkGpv2wLMM
MTBS3D .@OfficialGDC would not be complete without visiting SVVR's annual #VR Mixer! In today's interview, we catch up wi… https://t.co/hibivrbYdq
MTBS3D Spencer Jackson, Software Engineer at @NordicTrack, talks about their latest iFit #VR Bike paired with an #HTCVivehttps://t.co/5b2uD9Hoa9
MTBS3D William Provancher is the CEO of @TacticalHaptics. He demonstrated their latest haptics controllers for us in this… https://t.co/Ir1Cog8bRI
MTBS3D Gaspar Ferreiro is the CEO of Project Ghost Studios. In this interview, he talks about their new Project Ghost dem… https://t.co/T2xz1VdtGI
MTBS3D .@EpicGames had loads of news to share at @OfficialGDC. Marc Petit is the General Manager of #Epic's @UnrealEnginehttps://t.co/CnqpGAB2f4
MTBS3D Chris Hook, Graphics & Visual Technologies Marketing Chief for @intel spoke to us during @OfficialGDC. We talked ab… https://t.co/ji6AKJpfwM
MTBS3D We interviewed @networknextinc at #GDC2019. They are in the business of ensuring the best connectivity and lowest l… https://t.co/87b06uMAm7
MTBS3D .@reality_clash is a developing #AugmentedReality combat game. We got to interview Tony Pearce, the CCO and Co-Fou… https://t.co/24P5kLz0Ef
MTBS3D Robots explode at #GDC2019 with @FuturLab. They have a new title for #PSVR called Mini Mech Mayhem. #GDC19https://t.co/JiIuJgGZ64
MTBS3D .@zerolatencyVR has a number of #VR out-of-home entertainment centers around the world, and we got to catch up with… https://t.co/NZJBVyRUWz
MTBS3D RT @GetImmersed: Dr. Ofer Shai is the Director of Omnia AI at @DeloitteCanada. He talked about the misconceptions about #ArtificialIntellig
MTBS3D RT @GetImmersed: The use of #futurecomputing in #healthcare was one of the prominent tracks at #Immersed2018, and we got to see some really…
MTBS3D RT @GetImmersed: Ricardo Wagner, Director of Product Marketing for #Office365 at @microsoftcanada, talked about their efforts to make moder…
MTBS3D RT @GetImmersed: Pascal Langlois, Founder of Collective Intent, talks about the potential of using motion capture technologies to re-enable…

The Knob Has Been Turned, Will You Open the Door?

Never underestimate the importance of customer service. They are a company’s eyes and ears, and they are the most important interaction a company will ever have with their revenue generating customers. Let’s face it, you can love a product to death, but if the customer service interaction was less than what was hoped, it is a serious barrier for buying a product.

I would like to take a moment to commend Valve Software’s customer service department.

Denaris sent an email to Valve’s customer service asking if their Source engine is stereoscopic 3D compatible. Source is the engine used in Counter Strike Source and Half Life 2.

This is how they responded:

"The Source engine does not officially support Stereoscopic 3D. However, it appears that many users have been able to get it working. As you have already mentioned, it looks like Meant to Be Seen is going to be the best resource for that."

This answer isn’t the discovery of big bang theory or anything, but it tells us a few things:

1. This isn’t a canned response. He took the time to learn what S-3D is, and he put some research into his answer.
2. He acknowledged MTBS. I was really flattered by his response, and I think it demonstrates that we are continually earning credibility in the industry.
3. This is the most important thing of all: MTBS members are valued customers. If we are tactful, honest, and sincere, video game developers will treat us as customers and answer our questions.

Now that we know that customer service is there to serve customers, we should politely ask if or which of their games are MTBS certified. I know what you’re thinking: "Neil! Don’t you already have the answer?!?"

You are partially correct. We have already invested thousands of dollars to test video games and have not benefited from PR free-bees like other review sites. We took this measure because we really believe in what we are doing, and it was the only way to build a video game library quickly without having to wait on MTBS acknowledgment.

If we reveal our results, the first game developers to come forward lose the benefit of having an advantage over their competitors, and MTBS becomes just another website with software reviews.

On the other hand, if a game developer asks for their results, which is completely free, certification is a two way street. They will be an active partner in releasing games that are compatible with your S-3D solution, and they will benefit from complimentary promotion to the highest value gamers in the industry. I want that two way street, and I think you do too.

So, in a tactful manner, please follow Denaris’ lead, ask the questions that need answering, and we will reach our ultimate goal of 100% S-3D compatible video games.

Post your comments HERE!