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MTBS3D RT @tifcagroup: Enabling Breakthrough Innovations in the #ClienttoCloud Revolution. https://t.co/dglxcxLO3D
MTBS3D RT @tifcagroup: TIFCA’s Client-to-Cloud Vision document has been published. We are meeting during #SIGGRAPH2019 to jointly address the cont…
MTBS3D It’s been a major boon for the Client-to-Cloud Revolution at #E3. #E32019 #E319 #GoogleStadia #BethesdaE3https://t.co/IqIrR81D8o
MTBS3D RT @IfcSummit: Sixth International Future Computing Summit Moves to Silicon Valley November 5-6, 2019. Open Call for Visionary Speakers and…
MTBS3D RT @GetImmersed: We’re moving to Silicon Valley! @IfcSummit November 5 & 6, 2019 at the Computer History Museum in Mountain View, CA. Call…
MTBS3D Julien Le Corre, Lead Developer at @InnerspaceVR , talked about their latest #VR escape room title The Corsair's Cu… https://t.co/uuOT6SG0NA
MTBS3D As fun as Arizona Sunshine is in traditional #VR, @Vertigo_Games took it up a notch by transforming it into a locat… https://t.co/YkGpv2wLMM
MTBS3D .@OfficialGDC would not be complete without visiting SVVR's annual #VR Mixer! In today's interview, we catch up wi… https://t.co/hibivrbYdq
MTBS3D Spencer Jackson, Software Engineer at @NordicTrack, talks about their latest iFit #VR Bike paired with an #HTCVivehttps://t.co/5b2uD9Hoa9
MTBS3D William Provancher is the CEO of @TacticalHaptics. He demonstrated their latest haptics controllers for us in this… https://t.co/Ir1Cog8bRI
MTBS3D Gaspar Ferreiro is the CEO of Project Ghost Studios. In this interview, he talks about their new Project Ghost dem… https://t.co/T2xz1VdtGI
MTBS3D .@EpicGames had loads of news to share at @OfficialGDC. Marc Petit is the General Manager of #Epic's @UnrealEnginehttps://t.co/CnqpGAB2f4
MTBS3D Chris Hook, Graphics & Visual Technologies Marketing Chief for @intel spoke to us during @OfficialGDC. We talked ab… https://t.co/ji6AKJpfwM
MTBS3D We interviewed @networknextinc at #GDC2019. They are in the business of ensuring the best connectivity and lowest l… https://t.co/87b06uMAm7

Why 3D at Retail Sucks, and How to Fix it!

By Neil Schneider

While I own most of the 3D hardware types already, I still enjoy secret shopping at the top retail outlets whenever I get the chance.  Having done so again recently, I'm really getting a firm grasp of what our industry's leading sales challenges are - and they are serious.

Sony Bravia 3D HDTV Shot in 3D!

Our journey begins at the local Sony Experience store.  They had a Bravia 3D HDTV on display showing sports programming.  There was a huddle of people around it - no sales staff, just patrons.  The huddle left, and there were just two people remaining.  As I walked up to the stand, I heard the woman on the left telling her husband "I don't get it", and her husband said "I wouldn't spend my money on this!"...and they walked off in a huff.

Meanwhile, the person on the right was enjoying his 3D experience.  After picking up the deserted glasses, I immediately saw what happened.  THE GLASSES WEREN'T ON!  The patron didn't know about the tiny button on the side of the glasses.  When I brought it up with the sales person at the counter, he explained that this happens all the time.

This problem is minor.  John Merritt, Board of Directors member of The S-3D Gaming Alliance, told me he did some secret shopping of his own.  When he asked to check out the Samsung and Panasonic 3D HDTV demos at multiple electronics stores, he was denied because he was told that someone had broken the 3D glasses.  Broken glasses!

Samsung 3D HDTV at Best Buy (not with reversed content)

This weekend, we also went to the local Best Buy.  Samsung had a great display idea where the TV is only in 2D, and can easily be switched to 3D just by pressing a button on the display's counter.  Most of the content looked good...and then something happened.  Portions of the video had reversed polarity between the left and right views!  Problems at other retail stores had TVs showing images in side by side mode MINUS the 3D.

The biggest problem of all, and I can't stress this enough, is there is way too much sports content being shown, and not nearly enough video game content.  While sports are important, consumers rank this third after 3D video games and 3D Blu-Ray movies.  There needs to be a dramatic paradigm shift around content priorities and display licensing agreements because this is a serious disconnect from what customers are asking for.

Years ago, I worked in retail for a technology store, and part of my responsibility was to make sure the displays always looked nice, that customers were taken care of, and most importantly, that patrons understood the features of the products and how they can benefit from them.  While I appreciate that there are only a small number of available sales people at any given time, there are ways to circumvent these challenges.

The first step is to make sure consumers recognize a problem when they see one.  I kid you not that customers don't know what 3D is supposed to look like until they see it for themselves.  There should be a fat sign next to every 3D HDTV that says "Are you not seeing this in 3D?  Does this look strange somehow?  Please ask a representative to assist you."

Panasonic 3D HDTV With Glasses

I don't know how or why the glasses are so scarce.  These things are usually built to last.  Instead of just leaving them out for people to roughly grab and grope, I think patrons should ask for them.  Imagine the positive customer experience of hearing the sales representative talking about the television, while simultaneously spraying the glasses clean for a personalized tour.  Premium products need to be sold with premium customer attention - and I just haven't seen that at all.  In fact, not one sales person has offered to give me a tour of a 3D HDTV to date.  I'm not talking about the occasional rep who asks "do you need help?", I'm talking about the one who says "have you tried that TV out in 3D?  I can get you glasses if you need them."

So the next time you read an article about how challenging it is to come up with the best 3D experience and that it's holding back sales, or someone is selling a report about how people hate 3D glasses, or that there isn't enough content to sell 3D televisions...please take it with a grain of salt.  The biggest problems right now are very basic and are all happening at the retail level in droves.

Let me conclude by asking what your 3D retail experiences have been like?  Good and bad, we want to hear it!