I am trying to install Adobe AIR and during an upgrade of Adobe AIR, the following error message appears: "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."
So I go to the adobe air support website at http://kb2.adobe.com/cps/403/kb403150.h ... in_vista_7
They say the following:
This error message may appear to users using Windows XP when a previous installation of Adobe AIR was not successfully removed. In order to resolve the issue, it is recommended that you use the "Windows Installer Clean-Up Utility" available from Microsoft. For additional information, please see the following knowledge base article from Microsoft: http://support.microsoft.com/kb/290301
* Download can be found under Summary tab
* For more information about how to install, use, and troubleshoot Windows Installer Cleanup Utility, see the "Contents of the Readme.txt file" under the More Information tab.
Now I have never installed adobe air before and I am running windows XP + service pack 3. The only adobe software I have is acrobat distiller 7.0 and acrobat 7.0 professional.
I downloaded the windows installer cleanup utility but when I clicked on the exe on my desktop I get this error message:
"The windows installer service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows installer is not correctly installed. Contact your support personnel for assistance."
I am not running safemode, also I am the administrator of the computer and have only 1 account.
I decided to run ccleaner and after fixing some issues in there, at the end of the last issue it fixed it shows this:
C:\DOCUME~1\SOLIDS~1\LOCALS~1\TEMP\AIR5E.tmp\Adobe AIR Installer.exe
Then it said manually remove registry values or something along those lines if I remember correctly
So how do I locate this file? I looked in regedit but do not quite know how to find this file
It's strange it exists as I have never been able to install AIR
Can anyone please help me, I really need to get this fixed
Many thanks in advance