Serves them right. They shouldn't sell an expensive item (yes £220 (+ 3D player cost) is a lot of money to some people) and then include, essentially, the wrong glasses.
I'm glad you got them finally and its good to know that the Zalman are as good (if not better) as a replacement, albeit an expensive one.

Gae43

Whoever received replacement glasses from LG, PLEASE provide some kind of paper work! Emails, letters, etc. (with your personal info removed of course). I also have contacted their customer service, and they claimed those are the correct glasses and no one else have contacted them about the ghosting issue. Tthey offered to check my unit under warranty for any ghosting issues, and even offered to send a free shipping lable within 24-72h, that was of course a week ago and no label so far. But I'm pretty sure it's not my monitor but those damn glasses.

Again, please provide paper work! TIA!

I just returned my D2342P because of the purple ghosting issue. It definitely came with the LG 3D TV glasses too. Tilting my head or the glasses worked, of course. But I can't watch a whole movie with my head sideways, and turning the glasses got the frames too close to my center of vision and completely took me out of the moment. I work at a movie theater so I tried to DIY some glasses with rotated lenses but it was too difficult.

It would have been nice to see this thread first, but honestly I don't regret returning the monitor. The ghosting was my impetus for the return, but I'm surprised at how pleasant it was to go back to using Stereoscopic Player's optimized green-magenta on my old projector to watch movies. I'll save my money and wait for a good autostereo screen. Maybe I'll check out the Gadmei tablet.

I have the same problem with the glasses, but I just contacted LG Customer Service and they are sending me (hopefully) the right pairs of glasses. This is the transcript:

Nelson: Hello Guest. Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today?
Guest: My new 3d monitor I just received has not been working properly. In 3d mode there has been frequent purple colored ghosting, but if i tilt my head it turns back to normal
Nelson: I understand the situation, I’ll be glad to help you with this. May I ask what country did you purchase that unit at?
Guest: The United States
Nelson: Ok Are you using a HDMI connection from your 3D video card to the monitor and the glasses from the monitor?
Guest: I tried it on my computer with DVI and a Playstation 3 with HDMI with similar effects.
Nelson: So the issue happens with both your computer and the PS3 right?
Guest: Yes
Nelson: In this case, let’s try and hard reset the monitor:1. Unplug the monitor from the computer and the power outlet and also remove the cables.2. Hold the power button (or cover up the power sensor with your hand in case it is touch sensitive) for a minute.3. Plug everything back in and then check if it works please.
Guest: It is still there after the reset.
Nelson: In this case, the monitor may need warranty service, we offer a repair and return option for this warranty cases, we send you pre-paid shipping labels so you can ship the unit to us and once received we’ll check into it, diagnose it and fix it for you, once repaired we will ship it back to you, please make sure to include a copy of the receipt with the unit, or fees may apply for the repair as the receipt is required.
Guest: The monitor is not the problem because the problem is the polarization of the glasses is different from the monitor.
Nelson: A technician will need to check into that.
Guest: Others have had the same problem and they got new glasses and it worked fine.
Nelson: No we don't have other glasses for monitors only one type.
Nelson: We offer warranty service if that happens.
Nelson: Still with me?
Guest: Yes
Guest: On your website the 3d glasses are model number AG-F210 and AG-F220 but I received the model FPG-200F.
Nelson: Those are the ones for monitors.
Guest: Someone else with my problem got new glasses from LG and the box looks like this http://lg.ennovva.com/monitores/sites/d ... to0047.jpg
Guest: My box says lg 3d glasses on it
Nelson: do you want to submit it for warranty or not?
Guest: Do I need to send in the whole monitor or just the glasses?
Nelson: Monitor, it will be tested with the same glasses that you have in our center.
Guest: Is there any way I can get another pair of glasses? If they don't work I'll send the monitor in.
Nelson: No, those are the only glasses we have, so you would receive the same glasses, we first need to check the monitor.
Guest: After contacting LG last week, I received a parcel today from them via courier. On first opening the parcel I discovered an LG box (as in the above images in the thread) with the model number FPG-200F on the top. My first thoughts were that they'd sent out the same model glasses again. Inside though, were a pair of nice looking white framed polarized glasses. Naturally, I immediately switched my 3D TV on to test them. I chose a few YT3D clips that I had on USB stick that I knew displayed the purple ghosting problem. What were the glasses like I hear you ask? In a word......superb. All the horrible purple ghosting was gone and the image looked beautiful. Because the purple ghosting had gone, the illusion of the 3D worked perfectly throughout the clips. As I mentioned before, the purple ghosting had the effect (especially when in the background) of making the screen evident and therefore losing the illusion that objects were deep in the background. It was spoiling the 3D illusion. In extreme cases of ghosting, there is still an ever so faint grey ghosting visible, but it only happens at the worst moments and even then is barely noticeable. No, with these new glasses the 3D image is beautiful, sharp and crisp with no purple ghosting and the 3D effect works to it's fullest.
Guest: That is someones response after receiving new glasses from LG.
Nelson: I will need your phone number, full address, email address and name to submit it for warranty.
Nelson: We need to check into the monitor.
Guest: Will I receive new glasses?
Nelson: The tech will determine that.
Guest: Why would I need to send in my whole monitor just for new glasses?
Nelson: Do you want to talk to my supervisor about this?
Guest: Yes.
Nelson: Ok hold on please.
Notice: Nelson transferred Guest to John.
Notice: John has joined the chat session.
Notice: Nelson has exited the chat session.
John: Hello.
Guest: Hello.
Guest: I would like to receive the correct glasses for my 3d monitor.
John: As I understand you will need to ship the unit to us to have it checked by a tech.
Guest: This is a link to a forum topic all about the wrong glasses included with the monitor. Everyone had the same issue, including me, and the correct glasses were packaged in a box that says 3D Monitor Glasses and were made in Korea, while my glasses came in a box that says LG 3D Glasses and came from China.
Guest: viewtopic.php?f=43&t=14402
John: What is the date of purchase though?
Guest: I purchased the monitor in the beginning of last week and received it today.
John: ok, was it an open box purchased?
Guest: No, it was new in box.
John: who did you purchased it from?
Guest: I purchased it from Best Buy.
John: Ok, checking on that
Guest: Are you still there?
John: yes
Guest: Am I going to receive the correct 3d glasses?
John: Yes you will I will send it
Guest: Shall I provide my address?
John: Yes pelase
Guest: [REDACTED]
John: Can you please tell me what is the date of purchase on the monitor ?
Guest: 03/13/2012
John: This is the confirmation [REDACTED], I apologize that you had to go through all this for the glasses.
Guest: It's alright, thank you for sending them!
Guest: Goodbye.
John: It has been a pleasure to assist you today. Should you have any further questions or concerns, please do not hesitate to contact us again via Live Chat or phone at 18002430000. Thank you for choosing LG Electronics. We appreciate your business. Have a great day!
Notice: John has exited the chat session.

Hopefully everyone else with this problem will get the right pairs of glasses also. I hope I helped!

Here is my transcript, and wouldn't you know, it's the same unpleasant Nelson prick on the other end.

:34 PM Nelson: Hello Guest. Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today?
6:34 PM Guest: Hello
6:34 PM Guest: about 7 to 10 days ago I asked about an issue I have with my 3D monitor
6:35 PM Guest: rep promised to look into it and get back with me about solution or some kind of answer
6:35 PM Guest: of course I didn't receive any email since
6:36 PM Nelson: I understand the situation, I’ll be glad to help you with this. May I ask what country did you purchase that unit at?
6:36 PM Guest: USA
6:37 PM Nelson: What was the issue then?
6:37 PM Guest: The monitor I have purchased was bundled with 3D glasses
6:37 PM Guest: which cause serious "ghosting" issue
6:38 PM Guest: My understanding is that the glasses are incorrect
6:38 PM Guest: They're Cinema 3D meant for 3D TVs
6:38 PM Guest: while they should be bundled with 3D glasses for monitors
6:38 PM Nelson: Did they come with the monitor?
6:39 PM Guest: Yes they did
6:39 PM Nelson: Do you have the model number?
6:39 PM Guest: Of the monitor or glasses
6:39 PM Guest: ?
6:39 PM Nelson: glasses
6:40 PM Guest: The box says LG 3D Glasses FPG-200F, while they're supposed to be LG 3D MONITOR FPG-200F
6:41 PM Guest: on the side of the glasses frame it says [cinema 3D] whie it should say [monitor 3D]
6:42 PM Nelson: These are the correct glasses.
6:42 PM Guest: Then why don't they have correct polarization?
6:42 PM Guest: Why are they create serious "ghosting", but turning them about 15 degrees cures it?
6:43 PM Guest: the 15 degrees end up behind my ear which is hardly conviniet. And I assure you I'm not the only one with the problem
6:43 PM Nelson: Well those are the correct ones.
6:43 PM Guest: I'm sorry not behind, rather below my ear
6:45 PM Guest: Again why do I find pictures of the glasses that say MONITOR 3d not cinema, and owners claim they had both and the monitor ones don't produce ghosting
6:45 PM Nelson: Regardless of what they say, those are correct and the only glasses for monitors.
6:46 PM Guest: Ok, why do I experience serious ghosting that is fixed by tilting my glasses under my ear then?
6:47 PM Nelson: Is the monitor properly placed in front of you on a 90 degrees angle or around that?
6:47 PM Guest: of course
6:48 PM Guest: again I am not the only one experiencing that issues
6:48 PM Nelson: Well you're the first person that contact us with that.
6:49 PM Guest: Maybe, maybe not.
6:49 PM Nelson: does that issue happens with all 3D movies?
6:50 PM Guest: No it's not as noticeble with movies, with games mostly
6:50 PM Nelson: Ok, In this case, the monitor may need warranty service, we offer a repair and return option for this warranty cases, we send you pre-paid shipping labels so you can ship the unit to us and once received we’ll check into it, diagnose it and fix it for you, once repaired we will ship it back to you, please make sure to include a copy of the receipt with the unit, or fees may apply for the repair as the receipt is required.
6:51 PM Guest: If you wanna go that route. Better polarized glasses would a better solution that this
6:52 PM Guest: that=than
6:52 PM Nelson: Those are the only glasses avaialble.
6:53 PM Guest: Whatever you say. But you guys could seriously look at some forums, and you would find out that I'm not the only one with that issues with this monitor
6:53 PM Nelson: Ok do you want to submit it for warranty or not?
6:54 PM Guest: ok
6:54 PM Nelson: Ok what?
6:54 PM Guest: Ok I want to do the warranty
6:54 PM Nelson: OK I will need your phone number, full address, email address, and your name.
6:55 PM Nelson: And date of purchase.
[PERSONAL INFO REMOVED]
6:58 PM Nelson: Thank you, you will receive an email to [EMAIL REMOVED] with shipping instructions and the prepaid shipping labels so you don't have to pay for shipping, this will take 24 to 48 hrs business time.


Of course they did not send the label and the transcript is from 3/9/2012

GreatScott, please keep me updated if you've received your glasses, thx!

I got the new glasses. It still says LG 3D Glasses, but the model number is FPG-200N. They're the same glasses but they're just made in Korea. It didn't come with clip on glasses, but why bother when they don't work. My advice would be to just buy the glasses as it's not worth the hassle.

bummer.
Thx for getting back with us though.

This greeting sounds similar like ones you get from bazaars in turkey. What's wrong with "how can i help you?"?

Problem listed on 3dmovielist: http://www.3dmovielist.com/3dglasses.html#lg-200f

I just bought this monitor, and I did get the wrong glasses.
I chatted with LG support, and I told them I got a wrong glasses with the monitor.
He asked me to send the receipt. After checking the receipt he offered me replacement of the glasses.
I gave all my information. Hopey I will get the right glasses.
Maybe they now know or acknowledge wrong glasses are packed with this monitor.

LG is simply unbelievable unfortunately not in a positive way. After reading the above post, I decided to ask LG for glasses again, and this time without hesitation, they told me they will send me the "correct" ones, well almost 2 weeks later I got it. Opened it, box looks exactly the same, same part number, but bit larger, looked inside white frames and 3D cinema instead of 3D Monitor! YOU LG DOUCHEBAGS!

I received the glasses today, and they sent me THREE wrong glasses.
I will have to ask it again. Now I don't know what to do with these glasses.

I received glasses again, and they send me two this time.
They are again the same wrong glasses.
I chatted again and he said he could send me the correct one or I would need to send in the monitor.
I can't believe how they do not know about the issue and still no corrective action.
Let's see if they can send me the right glasses for third time.

Wow! What a headache!

This is making me seriously reconsider buying LG products. For every person who makes it here to the forum to complain about ghosting, there are scores more who just decide that 3D is garbage and move on.

That's a good point, PalmerTech. I didn't even think of all those people that might not even realize the glasses are wrong.

perhaps instead of relying on LG to provide the correct glasses, people could try to get Zalman glasses as replacements?

I do have Zalman glasses and using it, so there will be no way I'm sending the monitor for fix.
I'm asking replacement to LG to see if they now know about the problem or to let them know the glasses is wrong.
It seems so many people getting wrong glasses that I think LG just might packed wrong glasses to this product.
I saw reviews from Korean website that those had the right glasses. I don't know only products sold in Korea had the right glasses.
I do think that people might not know how it supposed to look and they may not know if they got the wrong glasses and they may think 3D on passive screen bad.
It seems LG is doing so much marketing on their TV product, but not much on Monitors.
I really want to escalate this problem higher so that they can fix this issue, but I don't know whom to contact.

And why should I blow additional $30.00 (that's the price I'm seeing on ebay including S&H) on something I have already paid for!? It's like buying a BMW with bald tires and then buying new tires somewhere else. Makes no sense to me.
I'm not even using my monitor for 3D content anymore due to ghosting. However when I finally decide to buy Zalman glasess, and verify that indeed they fixed the issue, I assure you, next day I'm going to be walking in to an attorney's office seeking class action lawsuit, and something tells me, those lawyers will love it! They will get few thousands easy going $$ and everyone that's on LG's complaint list will receive the proper glasses. Who will lose money? LG, because they're retards, too stupid to recognize, the longer they drag on this sharade, the more it will cost them. I wonder if somebody will get fired in one of their departments for mishandling this issue.

I finally got the right glasses.
When I asked the glasses for the third time, they did not even send the glasses.
Then, I contacted LG Korean support, and they send me the right glasses.
What was different from LG USA support is that they knew what I was talking about.
USA support said they could send the replacement or I needed to send the monitor back.
I explained what was wrong, but they did not listen and just said they can give me the replacement.
LG Korea support asked me what was printed on the glasses, and I told him it said LG Cinema. He said it is not the right glasses. He said I didn't buy it from Korea and I'm not in Korea, he cannot send me the replacement but instead he would contact LG USA customer relation and I will have to wait. After two and a half a week the glasses came from Korea. I really wish this problem can be resolved. D2342P is a good monitor.

That's fantastic news!
I cannot believe I want to congratulate you on something that should've been done right from the very beginning.
Please post the exact process! Did you email, call, chat, what web site, who, etc. I really would like to follow it so I finally get the proper glasses.

What's the quality like? Did it cure all the problems is it really that much better, or it's just better?
thx

Since I can speak Korean, I chatted going through Korean LG web site. He asked if he can call me, I gave my phone number. We talked on the phone about the problem. I gave all of the information about myself, computer, and the monitor, then I got the glasses.

Purple ghosting is gone. I think I'm seeing less ghosting with this glasses than Zalman glasses. Testing single black line with white background, I see no black line with both glasses. Testing single white line with black background I see darker gray line with LG glasses.

I recently bought 3 of these monitors and I thought I's also share my experience here, firstly all of the monitors came with the wrong glasses at first I did not even realize the glasses were the wrong ones, as I am using EID override with the Nvidia 3D driver I thought the purple ghosting was the color bug that the LG Passive 3D TV's get when using the Nvidia driver, luckily I found this thread and realized that the glasses were the wrong ones, based on the feedback here I thought that going through online support or phone support was a waste of time so I went to my local LG head office and took in the glasses and the proof of purchase and luckily there was someone there who knew exactly what I was talking about! within 5 mins I walked out with the correct glasses and as expected the image is now MUCH MUCH better, far less ghosting and the purple ghosting is gone!

If you are having trouble getting the correct glasses I suggest physically going to your nearest LG support center or head office if its not to far, might just save you a headache and get you your correct glasses much faster (FYI I am in New Zealand)

P.S.
You can use 3 of these monitors with EID override in 3D Vision Surround! its awesome and cost me less than one 120Hz 3D Vision monitor

Whaou it's a kind of epic win!

@hseokman

Have you got anything in paper form, that I could show to LG USA? Or perhaps you could influence LG Korea to talk to LG USA so they would take care of the issue, because this is just ridculous.

Maybe point them to all the forums that mention the F-up?

Thx again for your time, maybe finally I could go back to playing in 3D?

I do not have anything in paper form. When I contacted LG Korea, they told me they could not send the glasses because I'm US. They told me that they would send mail to LG USA and try to resolve the issue. I don't know what happened after that because LG Korea sent me the glasses.

After hseokman success getting his correct glasses I decided to contact LG USA again, this time on their 1 800 phone number instead of chat. After getting to their monitor division, person I spoke with seemed well aware of the problem and the issue of incorrect glasses having same part number as correct ones. I'm supposed to receive correct ones this time, I will let you all know when I get them if they're the correct ones and if they cured all the issues.

can anyone who got the correct glasses please post its part number please ?
i got 3 pairs of wrong glasses.

this is the one i got. its the wrong ones .

http://i45.tinypic.com/21kibe8.jpg

please post the part number as seen on the box of the correct glasses. ( part number isnt "FPG200F"etc, (Its "EBX61588310 for the glass shown on pic) So that i can just give the part number to LG and get it over with.

pls help.

C'mon dude just one post above yours I mention that:



If you've read up a little about the subject, you would know by now, that's exactly the issue at hand. Same part number for 2 different sets of glasses. So at the moment no one can give you correct part#, because it does not exsist.

If you can wait a little LG supposedly is mailing me the correct glasses. I will report back, once I get them.

so even the 11 digit part number is the same for both correct and incorrect glasses? \
i was under the impression that only the model number-FPG200F was common, but they had diff part numbers..

thanks for that info man

My glasses has Model number as FPG-200F and Part number as EBX61528101

well bro. thanks a ton for the part number. i have FPG 200F model too but with a different part number.

Just to confirm, u do have the correct glasses right? Im giving tyhe jackasses at LG this part number . hope i get the right glasses. will update here.

Yes this part number is for the correct glasses.
Good luck getting the correct glasses.

I have to apologize to you because I somehow managed to convince myself that even the part number is same on both 3D monitor and 3D Cinema glasses.

I think what happend was, one time I thought that part number indeed was different and when I sat down and was chatting with LG customer service in a rush not to get disconnected I must've looked at wrong glasses. I even remeber thinking that I was gonna prove to the customer service guy he is wrong and then there it was I was looking at same numbers (or so I thought). Ever since I convinced myself that the part number was same after all, untill hseokman verified it's not and I looked up the picture again of the correct glasses and indeed it was different all along. Perhaps that time with customer service I pulled wrong picture and everything got mixed up in my head? I must be dyslexic or something!


Anyway besides the above I have displeasure to report that I received new glasses from LG. I say displeasure because the glasses still don't work!!!
This time glasses are:

AG-F200/BUNDLE, part#:EBX61508303KDN2210BK5 Made in Korea

They still say LG Cinema 3D on the side of the temple/arms (whatever you wanna call it)
Also box had 2 pairs of glasses, 1 set in white color the other in orange. No clip ons provided. What a bummer!

I think what might have happend the wrong glasses have been given new model number and the correct ones might have stayed with old FPG200F? (just speculating I don't know)

If you decide to call LG make sure to ask specificaly for the part number that hseokman provided or you will end up with a disappointment like I am.

Good luck

and let me know if you get the correct ones and what model number so I can attack them... AGAIN!!!!

I'm happy to inform that my ordeal with LG came to a "happy" end finally almost year after I've purchased the monitor I've got proper glasses from them. This time it says 3D MONITOR on the temples and it works! I was only able to test it in movies and not in games because my Galaxy GTX470 decided to crap out on me 2 days ago. What a bummer!
When I paused Final destination 5 when glass shatters in the beginning credits I can CLEARLY see the difference.
Unbelievable how could they [LG] make such a blunder by bundling wrong glasses!
Anyway I'm all happy now!

I bought a LG D2542P (25" passive) few days ago and it came with (ofc) wrong glasses. I called customer support, they seemed very "interested" in my "unique" issue and they said we'll keep in touch for receiving the right glasses...

As a cheap temporary fix, I bought a "family pack" of LG goggles (4pcs, still wrong angle, but cheap), and I made some "scissors engineering", rotating the lenses to the right position and putting them back in the frame. They are working flawlessly tbh. The right rotation angle isn't tight, therefore high precision isn't really needed.

The display itself kicks ass though.