I have the same problem with the glasses, but I just contacted LG Customer Service and they are sending me (hopefully) the right pairs of glasses. This is the transcript:
Nelson: Hello Guest. Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today?
Guest: My new 3d monitor I just received has not been working properly. In 3d mode there has been frequent purple colored ghosting, but if i tilt my head it turns back to normal
Nelson: I understand the situation, I’ll be glad to help you with this. May I ask what country did you purchase that unit at?
Guest: The United States
Nelson: Ok Are you using a HDMI connection from your 3D video card to the monitor and the glasses from the monitor?
Guest: I tried it on my computer with DVI and a Playstation 3 with HDMI with similar effects.
Nelson: So the issue happens with both your computer and the PS3 right?
Guest: Yes
Nelson: In this case, let’s try and hard reset the monitor:1. Unplug the monitor from the computer and the power outlet and also remove the cables.2. Hold the power button (or cover up the power sensor with your hand in case it is touch sensitive) for a minute.3. Plug everything back in and then check if it works please.
Guest: It is still there after the reset.
Nelson: In this case, the monitor may need warranty service, we offer a repair and return option for this warranty cases, we send you pre-paid shipping labels so you can ship the unit to us and once received we’ll check into it, diagnose it and fix it for you, once repaired we will ship it back to you, please make sure to include a copy of the receipt with the unit, or fees may apply for the repair as the receipt is required.
Guest: The monitor is not the problem because the problem is the polarization of the glasses is different from the monitor.
Nelson: A technician will need to check into that.
Guest: Others have had the same problem and they got new glasses and it worked fine.
Nelson: No we don't have other glasses for monitors only one type.
Nelson: We offer warranty service if that happens.
Nelson: Still with me?
Guest: Yes
Guest: On your website the 3d glasses are model number AG-F210 and AG-F220 but I received the model FPG-200F.
Nelson: Those are the ones for monitors.
Guest: Someone else with my problem got new glasses from LG and the box looks like this
http://lg.ennovva.com/monitores/sites/d ... to0047.jpg
Guest: My box says lg 3d glasses on it
Nelson: do you want to submit it for warranty or not?
Guest: Do I need to send in the whole monitor or just the glasses?
Nelson: Monitor, it will be tested with the same glasses that you have in our center.
Guest: Is there any way I can get another pair of glasses? If they don't work I'll send the monitor in.
Nelson: No, those are the only glasses we have, so you would receive the same glasses, we first need to check the monitor.
Guest: After contacting LG last week, I received a parcel today from them via courier. On first opening the parcel I discovered an LG box (as in the above images in the thread) with the model number FPG-200F on the top. My first thoughts were that they'd sent out the same model glasses again. Inside though, were a pair of nice looking white framed polarized glasses. Naturally, I immediately switched my 3D TV on to test them. I chose a few YT3D clips that I had on USB stick that I knew displayed the purple ghosting problem. What were the glasses like I hear you ask? In a word......superb. All the horrible purple ghosting was gone and the image looked beautiful. Because the purple ghosting had gone, the illusion of the 3D worked perfectly throughout the clips. As I mentioned before, the purple ghosting had the effect (especially when in the background) of making the screen evident and therefore losing the illusion that objects were deep in the background. It was spoiling the 3D illusion. In extreme cases of ghosting, there is still an ever so faint grey ghosting visible, but it only happens at the worst moments and even then is barely noticeable. No, with these new glasses the 3D image is beautiful, sharp and crisp with no purple ghosting and the 3D effect works to it's fullest.
Guest: That is someones response after receiving new glasses from LG.
Nelson: I will need your phone number, full address, email address and name to submit it for warranty.
Nelson: We need to check into the monitor.
Guest: Will I receive new glasses?
Nelson: The tech will determine that.
Guest: Why would I need to send in my whole monitor just for new glasses?
Nelson: Do you want to talk to my supervisor about this?
Guest: Yes.
Nelson: Ok hold on please.
Notice: Nelson transferred Guest to John.
Notice: John has joined the chat session.
Notice: Nelson has exited the chat session.
John: Hello.
Guest: Hello.
Guest: I would like to receive the correct glasses for my 3d monitor.
John: As I understand you will need to ship the unit to us to have it checked by a tech.
Guest: This is a link to a forum topic all about the wrong glasses included with the monitor. Everyone had the same issue, including me, and the correct glasses were packaged in a box that says 3D Monitor Glasses and were made in Korea, while my glasses came in a box that says LG 3D Glasses and came from China.
Guest:
http://www.mtbs3d.com/phpBB/viewtopic.php?f=43&t=14402
John: What is the date of purchase though?
Guest: I purchased the monitor in the beginning of last week and received it today.
John: ok, was it an open box purchased?
Guest: No, it was new in box.
John: who did you purchased it from?
Guest: I purchased it from Best Buy.
John: Ok, checking on that
Guest: Are you still there?
John: yes
Guest: Am I going to receive the correct 3d glasses?
John: Yes you will I will send it
Guest: Shall I provide my address?
John: Yes pelase
Guest: [REDACTED]
John: Can you please tell me what is the date of purchase on the monitor ?
Guest: 03/13/2012
John: This is the confirmation [REDACTED], I apologize that you had to go through all this for the glasses.
Guest: It's alright, thank you for sending them!
Guest: Goodbye.
John: It has been a pleasure to assist you today. Should you have any further questions or concerns, please do not hesitate to contact us again via Live Chat or phone at 18002430000. Thank you for choosing LG Electronics. We appreciate your business. Have a great day!
Notice: John has exited the chat session.
Hopefully everyone else with this problem will get the right pairs of glasses also. I hope I helped!